Overview

A Senior Business Analyst typically works closely with our clients through the discovery and planning stages of a project.

Key responsibilities include:

  • Driving functional workshops — Run discovery sessions with clients to understand, document and agree on functional requirements

  • Functional analysis — Proactively communicate and collaborate with external and internal customers to analyse information leading to groomed agile stories; and be able to critically evaluate information gathered from multiple sources to draw out functional requirements and then broker agreement of these

  • Formalising requirements — Manage requirements via the production and maintenance of agile stories in JIRA using Salsa’s standard processes/tools such functional matrices and feature roadmaps

  • QA support — Help Salsa’s quality assurance process by acting as the authority of functional requirements and/or brokering agreement on functional testing results with the client Product Owner

Responsibilities

Project requirements and functional clarifications

  • Draw out requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis

  • Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements

  • Prepare and execute client workshops, video conference interviews and other conversations to achieve the above

  • Drive and challenge business units on their assumptions of how they will successfully execute their plans

  • Strong analytical and product management skills, including a thorough understanding of how to interpret customers’ business needs and translate them into application and operational requirements

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, deconstruct high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Document development and maintenance

  • Develop requirements specifications according to standard templates, using natural language

  • Be the liaison between the business units, technology teams and support teams for scope clarifications and change requests

  • Document, follow up and act on items from the above to ensure all parties are clearly aligned and understand next steps

  • Update functional specifications and change request documentation as required

Project controls

  • Prepare project development estimates in conjunction with the development team, and populate them into Salsa standard estimate tools to generate estimates/pricing for sales documents

  • Coordinate change requests with project management and development team

Project delivery & quality assurance

  • Serve as the conduit between the customer community (internal and external customers) and the software development team

  • Collaborate with developers and subject matter experts to establish the technical vision and analyse tradeoffs between usability and performance needs

  • Work independently with users to define concepts in partnership with engagement/project managers

  • Successfully engage in multiple initiatives simultaneously

  • Prepare and deliver demonstration walkthroughs when delivering milestones to clients

  • Manage and execute quality assurance processes to actively pursue project quality and client satisfaction at every point of delivery

  • Analyse and provide feedback on wireframes (and in some cases develop wireframes) to meet functional specifications

Requirements

Must haves

  • Bachelor’s degree in business, information technology, science or similar area

  • Experience working within Australian government, in particular as a senior digital business analyst

  • Scrum master

  • 3+ years’ experience as a senior business analyst working with digital assets, gathering and documenting requirements, process mapping, assisting in the preparation of business cases, writing functional specifications and developing testing documentation

  • Demonstrated experience in providing expert advice on digital solutions and services to help achieve business outcomes

  • Proven experience in requirements gathering, scoping, process mapping/flow charts, writing functional specifications and liaising with developers to build new system features

  • Demonstrated experience managing workshops with business stakeholders and providing plain English advice and solutions to non-technical audiences

  • Demonstrated experience managing deliverables independently against rapidly shifting priorities to respond to internal and external demands

  • Demonstrated experience in developing test scenarios and leading the user acceptance testing (UAT) with business and technical stakeholders

  • Strong analytical and critical thinking skills in both operations and IT environments balanced with the ability to find practical solutions

  • An understanding of the change management process with experience in drafting and delivering training materials

  • Experience with digital technologies and database architecture to support the decision-making process when selecting technologies or improving current digital assets

  • Excellent stakeholder management at all levels

  • Experience in presenting and facilitating workshops

Highly regarded

  • Experience as a senior business analyst with open-source technologies such as Drupal

  • Experience with Victoria’s Single Digital Presence and/or the Federal Government’s GovCMS

Benefits

In becoming a Senior Business Analyst at Salsa Digital you can expect the following benefits:

  • Work with a team with incredible flexibility around working hours and working location

  • Work with a team of professionals in a flat organisational culture

  • An annual budget for education, health & wellness

  • Work with a team serious abouts its values, serious about open source

  • Attend professional conferences and events that support and improve your insights and knowledge to produce great work

  • A company culture that’s rigorous, transparent, accountable, continuously improving, commercial, innovative and values diversity — all of Salsa’s core values

About Salsa

Salsa is a Melbourne-based agency with a 15+ year legacy in open source. More about SalsaExternal Link

Salsa technical landscape

The articles below provide further context for the Senior Business Analyst role and Salsa’s involvement in major digital programs within government.

The Salsarian values

A big part of Salsa’s culture can be attributed to our seven key values we genuinely live by. More about our valuesExternal Link

Interested?

If this role excites you and would like to explore further then please reach out:

Paul Morriss

Director

paul@salsadigital.com.au

03 9910 403