Started:
October 2021
Role:
Head of People and Culture/Salsa Service Desk Manager
Connect:
LinkedIn

Based in Melbourne, Angela’s role is split between Head of People and Culture and the Salsa Service Desk. 

As Salsa’s Head of People and Culture, Angela ensures Salsa's most critical resources — our people — are well looked after, feel supported and heard.

As the Salsa Service Desk Manager, Angela looks after our support customers, ensuring their websites and digital projects are always available, secure, maintained and fast. She deals closely with clients to support their needs. 

Skillset

  • Proven track record delivering exceptional customer service
  • Project management
  • Data analysis
  • Ability to relate to people from all walks of life
  • Determination
  • Interpersonal and communication skills

Qualifications

  • Bachelor of Applied Science 
  • Graduate Diploma Human Resources 
  • Certificate IV in Assessment and Workplace Training 
  • Diploma Frontline Management

Previous experience

Angela has 26 years’ experience working in disability services, mental health and aged care at a middle and senior management level. She’s worked across service management, human resources, quality and compliance. She’s also written a response for the Royal Commission into Aged Care Quality and Safety. Angela’s roles have mostly been in the not-for-profit sector. 

Some of her professional achievements include:

  • Managing a startup's NDIS re-accreditation process and receiving full conformance — the first time a startup received conformance for their first re-accreditation process

  • Receiving an Ethel Temby Scholarship from Victoria’s Department of Health and Human Services (now Department of Health) and travelling to the UK to spend time learning how disability service providers delivered services and support to individuals using a person-centred framework

  • Receiving a Council of Intellectual Disability Agencies Distinguished Services Award for implementing and influencing person-centred practice across industry

Angela has also taught the Certificate IV and Diploma in Community Services at Box Hill Institute for 6 years. 

Hobbies and fun facts

  • Running (well, actually l don't like it very much but l like the way l feel after a run), essential oils, pilates, practising mindfulness, having a good laugh with friends and spending time with my 3 kids and husband