Started:
December 2021
Role:
Level 1 Service Desk Agent
Connect:
LinkedIn

Based in Coffs Harbour (NSW), Brendan is responsible for supporting Salsa’s dedicated service desk. 

As the Level 1 Service Desk Agent, Brendan is the first point of contact for Salsa support clients. Support clients log issues and requests for changes via Salsa’s online ticketing system. Brendan reviews all new tickets, actions those he can, and refers others to the development team. He then monitors each ticket’s progress and communicates with our clients to keep them in the loop. 

Skillset

  • Strong interpersonal skills
  • Problem solving
  • Customer service
  • Calm under pressure
  • Self-motivated
  • High integrity

Previous experience

Brendan has worked in a variety of roles — from working as a manager in hotels/accommodation groups to running his own registered charity. 

Brendan works part time at Salsa, and is currently also running his own business with his wife in drop-shipping, operating a number of stores focused mostly on the US market. He also works with his wife in their consultancy company, Digital Cactus, specialising in marketing, logistics and web development for ecommerce brands.

Prior to this he was working as the regional marketing manager for a German logistics company based in Dubai, while also operating an Australian-registered charity in Kenya. Brendan started the charity after a business trip to Nairobi in 2012. The charity was a platform for his friends and colleagues to support an orphanage of 52 children run by one “mama”. They later went on to establish a school and vocational programs to help the kids transfer into adulthood and be self-sustainable. In this role he managed the operations plan with the board, executed strategies and liaised with the CFO to manage budgets.

“It was a wonderful five years when I made many friends, was moved by many situations and experienced the best and worst of humanity.”

Hobbies

  • Sport, I love sport! In particular watching Formula One, Rugby League, cricket and horse racing
  • Playing golf (although I’m not very good at it)