Started:
August 2020
Role:
Support Agent
Connect:
LinkedIn, Github

Based in Melbourne, as a Salsa Support Agent Najmeh liaises with existing Salsa clients that use our ongoing support services.   

Najmeh’s role involves reviewing and triaging helpdesk tickets submitted by Salsa clients. Where possible she actions the tickets herself, or otherwise works with the Salsa engagement team and development team to deliver on our support contracts. She’s also responsible for financial reporting across our client support accounts. 

Skillset

  • Java
  • PHP
  • Python
  • Machine learning
  • Research

Previous experience

Najmeh has seven years’ experience in programming, working in the industry, lecturing at university and researching across various topics such as machine learning. She was a lecturer at Kosar University in Iran before moving to Australia. Since moving, she’s lectured at Deakin University and is currently studying for her PhD in computer science at Deakin.   

Qualifications

  • Bachelor of Computer Engineering
  • Master in Artificial Intelligence
  • Currently studying PhD in Computer Science

Hobbies and fun facts

  • Programming
  • Writing academic papers
  • Walking
  • Cooking
  • Painting
  • Playing video games
  • Watching movies