Engagement Manager/Service Desk Manager

Based in Melbourne, Nick is the GovCMS Service Desk Manager. Working closely with our level one service desk agents, application support engineers and our partners, Nick's role is to ensure the smooth operation of the team and customer satisfaction.


  • Project management
  • Business analysis
  • Application development and support
  • Stakeholder management
  • Vendor management
  • Business process improvement
  • Quality assurance
  • Development team management

Previous experience

Nick has 20 years’ experience in IT projects and consulting across a broad range of industries including insurance, banking and finance, energy and telecoms both in Australia and overseas. His previous roles include project management, engagement management, business analysis, quality assurance, application development and support.

Nick has worked for some of the world's largest system integrators and software delivery companies, well-known Australian brands as well as delivering projects as an independent consultant for local SMEs. He has travelled extensively for work and has many years’ experience working with geographically dispersed teams and in complex matrix environments.


  • Bachelor of Commerce/Bachelor of Science

Hobbies and fun facts

  • Motorcycling
  • Cold water swimming
  • Playing guitar

We're hiring

We love what we do and we're hiring! Work in a collaborative, learning-rich environment with the opportunity to develop your skills and grow as we grow.

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