The details on this page represents the goal, activities, deliverables and resources for conducting a support onboarding as part of a site migration project.
The support onboarding is step 22 of a 24 step project delivery process Salsa has designed for migrating (or upgrading) sites from a legacy or proprietary CMS to Drupal 9.
6: BAU Support
Transition Agency to application support. Establish methods of working for support processes
High level roles and responsibilities agreement
Introduce service desk processes and tooling
Test support ticket and workflow
Onboard agency users to support
High level RASCI and process document
Resources and templates*
Roles and responsibilities document samples
Support onboarding and ticketing documentation