The details on this page represents the goal, activities, deliverables and resources for conducting a service desk as part of a site migration project.
The service desk is step 23 of a 24 step project delivery process Salsa has designed for migrating (or upgrading) sites from a legacy or proprietary CMS to Drupal 9.
6: BAU Support
Onboard to Salsa service desk (assuming already have relationship with GovCMS service desk)
Monthly statement of support tickets, provision/burn
Support tickets as required
Quotes for application support items
Management of application support via service desk workflow
Resources and templates*
Support onboarding and ticketing documentation