7 September 2020
Alfred Deeb

Estimated reading time: 1 min

CivicTech in action

Some of the UK and Estonia examples mentioned in our GovTech in action section of this whitepaper can be classified as both GovTech and CivicTech — CivicTech because they’re improving how government engages with citizens and delivering real benefits to citizens.

In the US, a great example of CivicTech is the many cities bringing their 311 services online. In the US, citizens dial 311 to report non-emergency issues (e.g. road damage) and find out more about city services. Over the past few years, many cities have created 311 apps, including Houston, Boston, LA and New York (to name a few). This initiative ties into our vision and governments’ vision to create governments that are more connected to their citizens.

Here in Australia CivicTech is still emerging. However, five great examples are:

  • Service NSW helping citizens access more services (also a great example of GovTech and consolidation)
  • Engage Victoria — centralising public consultations so Victorians can have their say on Victorian government consultations.
  • Service WA locator — creating a personalised, location-based experience for WA citizens.
  • WA public consultation — capturing and managing WA’s public consultations to help WA citizens connect with their government.
  • QLD Responsive Government — QLD Department of Housing and Public Works is involved in delivering a more responsive government. Part of this is the Tell Us Once initiative, which is building digital identity and streamlined information sharing such as a Business Service Catalogue accessible via API.

The series