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What is GovCMS?
GovCMS is a whole-of-government open source web content management system designed by government for government and hosted on a secure public cloud. Find out more about GovCMS
Why you might want user testing packages
There are several reasons you might need user testing packages, including:
Limited in-house resources: Your internal resources may not have the capacity to carry out structured user testing on your site.
No testing experts in-house: Your internal resources may not have specialised user testing expertise to carry out formal structured user testing including developing test plans and scripts for your site.
New functionality: You’ve recently added a new feature and want to ensure it’s functioning as intended and/or validate the user's experience.
Lack of formal UAT processes: A UAT package will ensure thorough testing of your site following Salsa’s methodical and proven process.
Benefits of user testing packages
There are many benefits of user testing packages, such as:
Identification of user experience or technical issues: Formal, in-depth user testing helps to identify and diagnose any issues with your site, such as problems with your site’s structure (information architecture (IA)), navigation paths, or search configuration.
Improved multi-device, multi-browser user experience: User testing ensures that your site works as expected across multiple formats (desktop, tablet and mobile) and across multiple browsers (e.g. Chrome, Safari, Microsoft Edge, etc.) to ensure a consistent and well functioning user experience.
Maintaining site performance: consistent and thorough user testing ensures your site is performing as expected after upgrades, deployments, enhancements and other major technical activities.
Engagement process
Review questionnaire or brief: Agency to complete a light questionnaire (or send Salsa a high level project brief) reflecting basic requirements and/or project key business drivers.
Intake and alignment: Salsa conducts a free 30-45 minute intake phone call to align on scope, expectations and overall engagement requirements based on the questionnaire or brief.
Testing: Salsa experts conduct relevant testing activities on your site.
Report: Salsa prepares and delivers a report on the user testing results, including findings and recommendations.
Outputs
User Testing Site Report with findings and recommendations.
Outcomes
A comprehensive understanding of any issues or problems on your site from a visitor experience, content author experience or features/functionality perspective.
Recommendations on how to resolve any problems /issues.
Fixed price packages
Salsa offers fixed price packages across four different areas:
Visitor experience: We experience your site as a visitor would, exploring different areas, features and functionality using different internet browsers and different devices (desktop, tablet and mobile). This is formalised by our extensive checklist.
Content author experience: We’ll test the backend of your CMS, including the important content publishing workflow and make recommendations on how to improve it.
User acceptance testing with user acceptance criteria: We test your site or specific feature/functionality against existing, written user acceptance criteria. In this instance, you’ll usually have a fully groomed backlog of user stories, with user acceptance criteria set for each one.
User acceptance testing without user acceptance criteria: We work with you to define and document user acceptance criteria and then test your site/feature against these criteria.
The cost of our fixed price packages depends on the number of content types.
Visitor experience fixed price packages
Scope: Anonymous user, cross browser, cross device
Hours estimate per content type (CT): 2-4 hours
Number of content types | Hours | Cost (ex-GST) | Cost (inc-GST) |
Up to 5 CTs | 20 hours (4 hours/CT) | $2,500 | $2,750 |
Up to 10 CTs | 30 hours (3 hours/CT) | $3,750 | $4,125 |
Up to 20 CTs | 40 hours (2 hours/CT) | $5,000 | $5,500 |
30+ CTs | 60 hours (2 hours/CT) | $7,500 | $8,250 |
Content author experience packages
Scope: Content author, single user, desktop only
Hours estimate per content type (CT): 1.5-3 hours
Number of content types | Hours | Cost (ex-GST) | Cost (inc-GST) |
Up to 5 CTs | 15 hours (3 hours/CT) | $1,875 | $2,063 |
Up to 10 CTs | 25 hours (2.5 hours/CT) | $3,125 | $3,438 |
Up to 20 CTs | 40 hours (2 hours/CT) | $5,000 | $5,500 |
30+ CTs | 45 hours (1.5 hours/CT) | $5,625 | $6,188 |
UAT packages (with acceptance criteria)
Scope: Per criteria
Hours estimate per content type (CT): 5-8 hours
Number of content types | Hours | Cost (ex-GST) | Cost (inc-GST) |
Up to 5 CTs | 40 hours (8 hours/CT) | $5,000 | $5,500 |
Up to 10 CTs | 70 hours (7 hours/CT) | $8,750 | $9,625 |
Up to 20 CTs | 120 hours (6 hours/CT) | $15,000 | $16,500 |
30+ CTs | 150 hours (5 hours/CT) | $18,750 | $20,625 |
UAT packages (without acceptance criteria)
Scope: Discovery and UAT
Hours estimate per content type (CT): 9-12 hours
Number of content types | Hours | Cost (ex-GST) | Cost (inc-GST) |
Up to 5 CTs | 60 hours (12 hours/CT) | $7,500 | $8,250 |
Up to 10 CTs | 110 hours (11 hours/CT) | $13,750 | $15,125 |
Up to 20 CTs | 200 hours (10 hours/CT) | $25,000 | $27,500 |
30+ CTs | 270 hours (9 hours/CT) | $33,750 | $37,125 |
What you get
For our fixed price user testing packages, you get:
A dedicated Technical Account Manager (TAM) as primary contact and support coordinator and point of escalation
Test plans and test scripts with acceptance criteria where applicable
A transparent online issues management and ticketing system
Project management and stakeholder management
Regular account relationship meetings
You also get access to:
The digital agency that’s the official service provider of the entire GovCMS platform and program
A highly qualified and experienced digital agency that has delivered over 30 GovCMS projects since 2015
GovCMS product specialists with extensive experience in user testing
